Careers

View our Current Job Openings

 

The Dilawri Group is one of Winnipeg’s largest groups of Automotive retailers.

With over 400 employees, we have consistently adhered to a number of unwritten, common sense and value-driven principles that have provided the framework for our organization’s philosophy – TEAM BEATS WITH ONE HEART.

Terms such as honesty, integrity and customer focused best describe our team members and our way of doing business.


 
The Dilawri Group Team
Ashok Dilawri, Owner
The Dilawri Group Team

What can you bring to us?

  • An entrepreneurial spirit and a desire to succeed
  • Self-motivation and a passion for customer service
  • Sensitivity toward customers and a strong interest in exceeding expectations
  • Respect, honesty and integrity

What can we offer you?

  • Career advancement based on performance (internal promotions within the Group)
  • Unlimited income potential and comprehensive benefits package
  • Extraordinary in-house and factory training
  • A respectful and challenging workplace
  • An environment to excel in every aspect of your professional and personal life
  • Named as a Best Small/Medium Employer in Canada for 2013
  • For the fifth year in a row, named as one of the Top 50 Employers in Canada for 2013.

Set Your Career in Motion

The Dilawri Group is one of Manitoba’s premier auto retail destination. Imagine 7 dealerships, encompassing 5 different manufacturers within the Waverly Automall, North Winnipeg (on McPhillips) and West Portage near the perimeter.

Now add several related businesses, including credit and leasing services, collision repairs, The Dilawri Group provides one of the greatest breadth of products and services of any dealer group in the province. Another reason why, for nearly 25 years, Winnipeggers considering a career in the auto retail sector choose The Dilawri Group.

 
The Dilawri Group
Special training session with Jim Morris
The annual Dilawri Group children

An inclusive, positive environment for career growth

Our reputation for honesty, integrity and outstanding customer service is built on mutual respect. Regular team-building exercises and social events create an atmosphere of camaraderie. Furthermore it’s our policy to promote from within. Team Members receive preferential treatment for promotions before the company considers hiring from outside.

 
The Dilawri Group helping Habitat for Humanity
The Dilawri Group at Folklorama
The Dilawri Group supporting the Chinese Mid Autumn Festival

Community Appreciation

For nearly 25 years, The Dilawri Group has been deeply involved in community events. We support local educators, hire apprentices, summer and co-op students. And we encourage staff to give back to local charities, supporting their efforts in our many businesses.

Join a Winning Team

In a nationwide employee-driven survey run by AON Hewitt, the Dilawri Automotive Group was named 2013 Best Small and Medium Employer in Canada as well as being awarded for the fifth year in a row, One of Canada’s Best Managed Companies.

The Dilawri Group Awards

 

If you are interested joining a winning team, please click here to apply online.

Our Current Job Openings

  • Customer Service Representative

    We are currently accepting applications for Inbound Customer Service Representatives.

    WE OFFER:

    • Flexible schedules
    • Industry leading benefits
    • Excellent advancement opportunities
    • Friendly work environment

    RESPONSIBILITIES:

    • Receive and respond to inbound calls gather and verify required information
    • Actively listen to the customer, taking their request for product or services.
    • Develop/present customer service solutions and/or suggest additional items, cross sell, up sell
    • Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
    • Ensure proper security procedures are followed on all e-commerce customer interactions
    • Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
    • Learn and retain a thorough working knowledge of all existing and new products and services

    QUALIFICATIONS:

    • High school diploma or equivalent required
    • Some University or Post-secondary Education preferred
    • Must have at least six months customer service experience and sales experience
    • Past retail or direct sales experience will be considered an asset
    • Excellent written communication skills – using proper grammar with smooth flow
    • Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers’ specific needs
    • Strong customer service, analytical and decision making skills
    • Ability to work in a fast-paced, hectic, changing environment
    • Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
    • Strong personal computer usage and Internet proficiency skills
    • Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
    • Ability to perform basic mathematical functions
    • Ability to type 35 wpm minimum with accuracy
    • Must successfully pass a background check if required.

    Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

  • Service Department Administrator/Cashier

    Crown Toyota Scion is part of the Dilawri Group. We are always looking for talented people to fill positions in our growing company. To find out more about our company, please visit our website.

    We are currently hiring a Counter Service Advisor for the Crown Toyota Scion location.

    Main Objectives & Responsibilities:

    • Work closely with the Service Manager to support profitable sales and service growth
    • Facilitate the best possible counter customer service in the retail and commercial segments.
    • Interact with the shop team to ensure work orders are successfully conducted

    Position Requirements:

    • Mechanical aptitude a must
    • Demonstrated customer service skills in a fast paced automotive retail environment
    • The drive to provide the best customer service possible; the ability to develop and maintain effective relationships with team members and customers
    • Proven ability to work independently with minimal supervision, problem solving and time management skills
    • Understanding of financial management fundamentals (Bondable)
    • Positive attitude and eager to learn

    Benefits: Group Benefits Package (Health & Dental), Life & LTD, Employee Purchase Program

    Interested candidates should submit a letter of application and resume stating your qualifications and relevant work experience by e-mail.

  • Scion Sales Champion - Crown Toyota Scion

    We are looking for a motivated Scion Sales Champion for our Crown Toyota Scion dealership. This position reports to the General Sales Manager.

    Responsibilities:

    • Promote/sell orders from existing and prospective customers through a relationship-based approach
    • Demonstrates Scion products and services to existing/potential customers and assists them in selecting those best suited to their needs

    A day in the life of:

    • Establishes, develops and maintains business relationships with current customers and prospective customers
    • Makes presentations of vehicles to existing and prospective customers that visit the store
    • Makes telephone calls to existing and prospective customers to gain information
    • Research sources for developing prospective customers and for information to determine the customer needs
    • Identifies advantages and compare products/services to customers
    • Keeps abreast of product applications, and advertising promotions
    • Able to determine customer needs, problems, interests for products and services
    • Develops clear and effective written quotations for current and prospective customers
    • Expedites the resolution of customer problems and complaints
    • A willingness to go Above and Beyond for the one of a kind customer service experience
    • Must be able to work in a fast-paced environment

    Qualifications:

    • Experience in selling vehicles in a dealership atmosphere considered an asset
    • Problem solving
    • Understand your customers need using a consultative sales approach
    • Must be results-oriented and able to work both independently and within a team environment
    • Good communication skills
    • Must have a valid driver’s license
    • It would be an asset if you have Proficiency using Reynolds & Reynolds Contact Management
    • Must be a people person
    • Looks at every challenge as an opportunity to do their best

    What we can offer you:

    Benefits; medical, dental and vision, tuition reimbursement, online and classroom training to help develop your skills to the next level, employee discounts, retirement plans and much more!

    We thank all those that apply, however only those who meet our requirements will be contacted.

  • Level 1 or 2 Auto Body Apprentice

    At The Dilawri Group, we know service excellence is built on our employees. We recognize that you are a unique individual and we understand that you value benefits and rewards that provide flexibility, choice and control. The Dilawri Group offers health benefits such as medical, dental and vision, tuition reimbursement, online and classroom training to help develop your skills to the next level, employee discounts, retirement plans and much more!

    As a Level 1 or 2 Auto Body Apprentice you will be working in a large automotive center where your attention to detail is impeccable.

     

    Qualifications:

    • Knowledge of vehicles and tools
    • Must be able to work in a fast-paced team environment
    • Great communication skills
    • Attention to detail
    • Level 1 or 2  Auto body
    • Ability to disassemble and assemble vehicles

    We thank all those that apply, however only those who meet our requirements will be contacted.

  • Senior Reassembly Technician - WAM Collision Center

    At The Dilawri Group, we know service excellence is built on our employees. We recognize that you are a unique individual and we understand that you value benefits and rewards that provide flexibility, choice and control. The Dilawri Group offers health benefits such as medical, dental and vision, tuition reimbursement, online and classroom training to help develop your skills to the next level, employee discounts and much more!

    We are currently looking for a Senior Reassembly Technician at WAM Collision Center.

    Responsibilities:

    • You will be working in a large collision center where your attention to detail is impeccable. Working on all makes and models of cars

    Qualifications:

    • Reassembling Vehicles
    • Alignment of Panels
    • Must be able to work in a fast-paced environment
    • Ability to work in a team or alone
    • Great communication skills
    • Attention to detail

    We thank all those that apply, however only those who meet our requirements will be contacted.

  • Service Advisor

    We are currently looking for Service Advisor

    At The Dilawri Group we know service excellence is built on our employees. We recognize that you are a unique individual and we understand that you value benefits and rewards that provide flexibility, choice and control. The Dilawri Group offers health benefits such as medical, dental and vision, tuition reimbursement, online and classroom training to help develop your skills to the next level, employee discounts, retirement plans and much more! After 25 years in the automotive Buisness that is why, we continue to be one of Canada’s 50 Best Managed Companies as well as one of 2013’s Best Small and Medium Employers

    Responsibilities:

    Our Service Advisors are responsible for scheduling service work in the service department and for selling recommended or required services to customers. YOU WILL BE the dealership’s first-line customer relations and service representative.

    Our high performance Service Advisor’s are responsible for gathering and interpreting information on vehicle condition from the Service Technicians in order to advise the customer on recommended or urgently required services and communicate this information in a professional and appropriate manner, explaining the benefits of services and the potential outcomes of postponing repairs.

    Qualifications:

    • High school diploma or GED required
    • Passion for the automotive industry
    • 3-5 years working experience in a service advisor role
    • Active working knowledge of Reynolds and Reynolds (ERA)
    • Strong customer service and troubleshooting skills
    • Able to work well under pressure
    • Strong attention to detail
    • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
    • Professional appearance and manners
    • Experience in all aspects of customer service and people management
    • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
    • Able to respond quickly in a dynamic and ever changing environment

    If you have what it takes to join our high performance team, submit your resume today

  • Reassembly Technician - WAM Collision Center

    At The Dilawri Group, we know service excellence is built on our employees. We recognize that you are a unique individual and we understand that you value benefits and rewards that provide flexibility, choice and control. The Dilawri Group offers health benefits such as medical, dental and vision, tuition reimbursement, online and classroom training to help develop your skills to the next level, employee discounts and much more!

    We are currently looking for a Reassembly Technician at WAM Collision Center.

    Responsibilities:

    • You will be working in a large collision center where your attention to detail is impeccable. Working on all makes and models of cars

    Qualifications:

    • Reassembling Vehicles
    • Alignment of Panels
    • Must be able to work in a fast-paced environment
    • Ability to work in a team or alone
    • Great communication skills
    • Attention to detail

    We thank all those that apply, however only those who meet our requirements will be contacted.

  • Automotive Technician

    At The Dilawri Group, we know service excellence is built on our employees. We recognize that you are a unique individual and we understand that you value benefits and rewards that provide flexibility, choice and control. The Dilawri Group offers health benefits such as medical, dental and vision, tuition reimbursement, online and classroom training to help develop your skills to the next level, employee discounts, retirement plans and much more! After 25 years in the Automotive Business that is why we continue to be one of Canada’s 50 Best Managed Companies as well as one of 2013’s Best Small and Medium Employers.

    We’re looking for a Qualified Automotive Technician  to join us long term.

    As part of The Dilawri Group  you will:
    • Join a respected family company
    • Enjoy working in our modern workshops
    • Work within our Mazda, Toyota, Nissan, Honda, Acura Brands to name a few
    • Gain factory training and in-house career development

    You’ll need to have dealership experience working on a variety of vehicles, and will be confident in diagnosing and repairing modern vehicles to the high standards that we deliver.

    You will also:
    • Have great communication skills, written and verbal
    • Face a challenge with a can-do attitude
    • Have pride in your work with attention to detail
    • Enjoy a busy but well-structured workshop environment
    • Be self-motivated with the initiative to work unsupervised
    • Red Seal Certification
    • AC Certified
    We thank all those that apply, however only those who meet our requirements will be contacted.
  • Car Rental - Manager Opportunity

    At The Dilawri Group, we know service excellence is built on our employees. We recognize that you are a unique individual and we understand that you value benefits and rewards that provide flexibility, choice and control. The Dilawri Group offers health benefits such as medical, dental and vision, online and classroom training to help develop your skills to the next level, employee discounts, and much more! After 25 years in the automotive business that is why, we continue to be one of Canada’s 50 Best Managed Companies as well as one of 2013’s Best Small and Medium Employers.

    You will be responsible for striving to improve customer relations/retention with all customers of the rental agency by supporting your team, ensure all training programs are executed to ensure all staff demonstrates exceptional knowledge of all current promotions, products and services available.

    Car Rental, Manager Opportunity
    Job Summary

    You will be responsible for customer relations/retention with all customers of the rental agency by supporting your team. Review store performance in order to assess sales targets, labor costs and return on sales.

    • Review and use the monthly profit and loss statements to achieve revenue and cost budgeting
    • Develop marketing and sales plans with detailed targets and then work to achieve those targets
    • Act as primary contact for body shop and dealership accounts including Autopac
    • Support business development initiatives
    • Responsible for gaining new business for the branch and training staff on business to business sales
    • Examine reports (e.g., fleet inventory, sales and daily reports) to determine the operational activities of the company
    • Ensure that all employees adhere to company policies and procedures
    • Investigate and resolve any customer service issues to ensure customers’ expectations are exceeded every time
    Qualifications
    • Post-secondary degree in Business, Marketing or a related discipline (or combination of experience and education)
    • 3-5 year’s experience in the Automotive Industry
    • Demonstrated aptitude in general accounting, finance and administration
    • Superior interpersonal and customer service skills
    • Business management experience in sales and/or operational management, preferable in the transportation or dealership industry
    • Experience with Fleet Management
    • Well versed in Autopac claims
    • Have an entrepreneur drive
    We thank all those that apply, however only those who meet our requirements will be contacted.
  • Sales Representative - The Dilawri Group
    We currently have urgent Sales Representative opportunities in our Waverley Automall, Portage and McPhillips locations.
    Summary of the Position

    Under general supervision of the Sales Manager: Responsible for greeting customers at the dealership, identifying their transportation/vehicle needs, demonstrating the features and benefits of selected vehicles in relation to those needs, arranging test drives for customers, determining customers’ interest towards the successful agreement of purchase, sale and delivery of the vehicle.

    Key Responsibilities
    • Increase volume and maintain customer satisfaction.
    • Examine and analyze actions continually to best manage time and plan more effectively.
    • Keep abreast of technological changes in automotive industry including: new products, features, accessories, and the benefits to customers.
    • Recognize that business is built on customer satisfaction and work diligently toward that goal.
    • Identify each client’s vehicle requirements by asking questions and listening.
    • Demonstrate vehicles.
    • Deliver vehicles to customers and ensure the customer understands the operating features, warranty conditions and all related documents in order to establish customer loyalty.
    • Maintain an owner follow-up and prospect development system to encourage repeat referral and new business; through dedicated computer system.
    • Acquaint customers with service department personnel to emphasize quality and efficiency of dealership operations.
    • Prepare reports on all sales activities, including prospecting, follow-ups, sales presentations, new clients, repeat clients, etc.
    • Accurately complete all appropriate paperwork related to sales on a timely manner.
    • Attend all department meetings.
    • Follow all company and manufacturer policies, directives and procedures.
    • Comply with required health and safety regulations.
    • Perform any other duties as required.
    • Follow the structured sales process.
    • Prospect and deal with existing dealership customers.
    Performance Criteria
    • Positive feedback from customers.
    • Expected sales volume and closing ratio.
    • Achieve gross profit levels.
    • Retention and growth of clientele portfolio.
    Qualifications
    • High School Diploma.
    • 1-2 years’ related sales experience, preferred.
    • Broad understanding of automotive terminology.
    • Additional languages, an asset.
    Skills and Effort
    • Excellent interpersonal and customer service skills.
    • Financially motivated with an ambitious and outgoing attitude.
    • Effective listener and communicator.
    • Strong observation abilities.
    • Manual dexterity for typing / keyboarding.
    • Computer literate.