CAG_2012_CROWNAutoGroup_LOGO_Metallic

 

 

 
Ashok Dilawri, Owner
The Dilawri Group Team


 

What can you bring to us?

  • An entrepreneurial spirit and a desire to succeed
  • Self-motivation and a passion for customer service
  • Sensitivity toward customers and a strong interest in exceeding expectations
  • Respect, honesty and integrity

What can we offer you?

  • Career advancement based on performance (internal promotions within the Group)
  • Unlimited income potential and comprehensive benefits package
  • Extraordinary in-house and factory training
  • A respectful and challenging workplace
  • An environment to excel in every aspect of your professional and personal life
  • Named as a Aon Hewitt Platinum level Best Employer in Canada for 2016
  • For Six years now, named as one of  Canada’s 50 Best Managed Companies.

Set Your Career in Motion

Dilawri’s Crown Auto Group is one of Manitoba’s premier auto retail destination. Imagine 7 dealerships, encompassing 5 different manufacturers within the Waverly Automall, North Winnipeg (on McPhillips) and West Portage near the perimeter.

Now add several related businesses, including credit and leasing services, collision repairs, Dilawri’s Crown Auto Group provides one of the greatest breadth of products and services of any dealer group in the province. Another reason why, for nearly 30 years, Winnipeggers considering a career in the auto retail sector choose Dilawri’s Crown Auto Group.

 
The Dilawri Group
The annual Dilawri Group children

An inclusive, positive environment for career growth

Our reputation for honesty, integrity and outstanding customer service is built on mutual respect. Regular team-building exercises and social events create an atmosphere of camaraderie. Furthermore it’s our policy to promote from within. Team Members receive preferential treatment for promotions before the company considers hiring from outside.

 
The Dilawri Group helping Habitat for Humanity
The Dilawri Group at Folklorama

Community Appreciation

For nearly 30 years, Dilawri’s Crown Auto Group has been deeply involved in community events. We support local educators, hire apprentices, summer and co-op students. And we encourage staff to give back to local charities, supporting their efforts in our many businesses.

Join a Winning Team

In a nationwide employee-driven survey run by AON Hewitt, Dilawri’s Crown Automotive Group was named 2016 Best Employer in Canada as well as being awarded for the sixth year in a row, One of Canada’s Best Managed Companies.

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If you are interested joining a winning team, please click here to apply online.

Our Current Job Openings

  • Financial Administrator - Crown Auto Group

    Dilawri’s Crown Auto Group, one of Canada’s 50 Best Managed Companies, is a family owned organization that believes in strong quality, integrity, and teamwork, with a great opportunity for a Financial Administrator at Winnipeg Honda, the #1 Honda Store in Canada located in the Waverly Automall.

    If you’re looking to set yourself apart from the rest, and work in a successful organization which is growing, providing opportunities for you, then join Winnipeg Honda and Dilawri’s Crown Auto Group!

    The Role:

    • Embrace “Team beats with one heart” philosophy.
    • Ensure all contracts from F&I department are funded
    • Prepare cheque requisitions for lien/lease payoffs
    • Close out deal files
    • At every month end, ensure monthly Remittances are done in a timely manner
    • Update monthly tracking board
    • Perform bank runs, P.O’s, Deposit receipts and follow-up phone calls
    • Pull Customer Deposit reports
    • Pull contracts in transit daily to insure all deals are funded

    Skill and Effort:

    • Excellent organization and multi-tasking expertise
    • Solid time management and decision making capabilities
    • Strong concentration abilities and attention to detail
    • Effective listening and communication skills
    • Numerical aptitude

    The Ideal Candidate:

    • Past experience or desire to learn financial accounting systems
    • High school diploma or relevant education to accounting or finance
    • Intelligent, responsible, punctual and committed to the position
    • Seeking to begin a finance career with the possibility of advancement
    • Computer literate, comfortable using new programs
    • Microsoft Office experience

    If you feel, or know someone who is qualified, please apply with a cover letter and resume by . We thank all those that apply, however only those who meet our requirements will be contacted.

     

  • Digital Marketing Manager - Crown Auto Group

    Dilawri’s Crown Auto Group, one of Canada’s Best Managed Companies, is a family owned organization that believes in strong quality, integrity, teamwork, and results with a great opportunity for a Digital Marketing Manager.

    The Digital Marketing Manager will drive day-to-day marketing efforts for the Crown Auto Group with a strong focus on digital marketing in order to grow our brand.  The Digital Marketing Manager will oversee the Marketing team and work directly with all businesses on all aspects of traditional and digital marketing initiatives from inception through delivery and post campaign analysis.  The successful candidate will be responsible for providing marketing services (brand awareness, tactical, and promotional) which include traditional, on-line media and social media initiatives such as:

    • Marketing and Digital Strategy
    • Website development
    • Email and database marketing
    • SEM (Google Adwords/SEA)
    • Social Media
    • Mobile applications
    • Creative design (such as website development, mobile applications, creative design, e-mail marketing).

    If you live and breathe marketing and like working in a fast paced environment with a diverse marketing mix, then we are looking to add you to the team!

    Responsibilities:

    • Plan, develop, execute and adjust strategic marketing plans. Mediums should include, but are not limited to traditional media, social media, website development, email/campaign marketing, search and online advertising, display, email and search engine optimization.
    • Integrate digital marketing best practice, promotional marketing and CRM to ensure a consistent experience and highly effective online/offline campaigns.
    • Oversee and provide leadership to the marketing team in planning and executing all traditional media, web, search engine operations (SEO) / search engine management (SEM), marketing database, email, social media and display advertising campaigns.
    • Continually research new developments in the digital industry. Identify trends that optimize spend and performance.
    • Assess all campaign against goals (ROI and KPIs).
    • Design, build and maintain our social media presence.
    • Direct the collection, mining and analysis of digital data to support sound business decisions. Evaluate end-to-end customer experience across multiple channels and consumer touch points.
    • Evaluate customer research, market conditions and competitor data on a monthly basis.
    • Collaborate with all marketing vendors, dealer partners and OEM manufacturers in the provision of marketing services.
    • Manage multiple marketing budgets in the six figures.

    Digital Marketing Managers Skills and Qualifications:

    • 6+ years of marketing and project management experience, with a strong background in digital marketing.
    • BComm or college degree in Marketing or related field is strongly preferred but not required.
    • Demonstrable experience leading and managing traditional, SEO/SEM, marketing database, email, display advertising and social media campaigns. Familiarity with digital marketing best practices.
    • Experience with executing and optimizing PPC advertising (Google AdWords, Google Display Network, Retargeting, and Bing Ads).
    • Experience with social media advertising (Facebook ads, and Twitter Promoted Posts).
    • SEO skills and experience.
    • Experience with website analytics, Google Analytics, and other reporting statistics.
    • HTML, CSS and WordPress skills and experience is an asset.
    • Adobe Photoshop, Dreamweaver, Illustrator, and InDesign skills are an asset.
    • Experience managing marketing budgets in the 5-6 figures.
    • Very familiar with Microsoft Office Suite.
    • Experience in the automotive industry is considered an asset.

    You will also have the following equally important abilities:

    • Leadership and management experience to coordinate resources across a variety of marketing disciplines.
    • Strategic minded but execution driven with a track record of executing projects on time and on budget in a fast paced environment.
    • Face challenges with a can-do attitude.
    • Have pride in your work and attention to detail.
    • Be self-motivated with strong sense of initiative.
    • Well-honed organizational skills with an ability to accurately maintain multiple accounts on a daily basis.
    • Strong analytical skills and data-driven.
    • Strong attention to detail.
    • Excellent verbal and written communication skills with an ability to articulate marketing analysis to management.
    • Be up-to-date with latest trends and best practices in marketing, especially digital marketing.
    • Able to multi-task at a high level and balance multiple projects simultaneously under strict deadlines.

    If you feel, or know someone who is qualified, please apply to hr@Dilawri.net with a cover letter and resume. We thank all those that apply, however only those who meet our requirements will be contacted.

     

  • Parts Advisor- Crown Auto Body and Glass

    The Dilawri Group, one of Canada’s Best Managed Companies, is a family owned organization that believes in strong quality, integrity, and teamwork, with a great opportunity for a Parts Advisor at its CROWN Auto Body and Glass within the Waverley Automall.

    If you enjoy working in a fast paced environment under tight deadlines and have some experience in assisting customers within a parts department role, then The Dilawri Group is looking to add you to the team!

    The Role:

    • Process daily parts orders and assist the Parts Manager with weekly stock orders
    • Return unused foreign parts to vendors and ensure dealership receives credits for returned merchandise
    • Discharge returned parts from inventory following receipt of credit
    • Provide necessary information to the Warranty Department to allow prompt filing of parts warranties
    • Approve and forward matched purchase orders and invoices to the Accounting Department on a timely basis
    • File company copies of parts counter invoices
    • Verification of insurance and credit card processing
    • Update parts master files, as required
    • Assist in preparing for scheduled parts inventory
    • Follow all company and manufacturer policies, directives and procedures
    • Other tasks as assigned

    Skill and Effort:

    • Excellent organization and multi-tasking expertise
    • Detail oriented with good analytical aptitude
    • Solid time management and decision making capabilities
    • Strong concentration abilities
    • Effective listening and communication skills

    The Ideal Candidate:

    • High School diploma; post-secondary education in automotive-related preferred
    • Experience in Parts
    • Knowledge with Manitoba Public Insurance processes an asset
    • Excellent organizational, multi-tasking and time management expertise
    • Good communication and interpersonal skills
    • Customer oriented
    • Solid command of Microsoft Office Programs

    If you feel, or know someone who is qualified, please apply to with a cover letter and resume. We thank all those that apply, however only those who meet our requirements will be contacted.

  • Direct Sales Specialist- Crown Auto Group

     

    Dilawri’s CROWN Auto Group, one of Canada’s Best Managed Companies, and Aon Hewitt’s Best Employers, is a family owned organization that believes in strong quality, integrity, and teamwork, with a great opportunity for a Direct Sales Specialist within the CROWN Auto Group in the Waverley Automall.

    As a Direct Sales Specialist you will utilize multi-media channels to interact and consult with customers to assist them with their vehicle purchase. The Direct Sales Specialist is responsible for driving sales and customers into the dealership, identifying their transportation/vehicle needs, demonstrating the features and benefits of selected vehicles in relation to those needs, arranging test drives for customers, determining customers’ interest towards the successful agreement of purchase, sale and delivery of the vehicle

    Responsibilities include:

    • Respond to dealership internet and phone leads from a variety of company and third party sources in an effective manner with the goal of setting an appointment
    • Be available to respond to email and phone inquiries by email or phone within 20 minutes of inquiry in a professional, well-spoken manner
    • Selling a minimum number of vehicles or bringing in a minimum of customers from the Internet and phone, based on goals and objectives defined by Sales Management
    • Present vehicle attributes, model options, features and payment solutions to internet/phone customers.
    • Facilitate customer test drives for internet and phone customers
    • Ensure timely follow up and maintain strong relationships with previous and prospective internet and phone customers
    • Track customers using store specific management systems.
    • Keep abreast of new products, features and accessories. Attend product and sales training courses.
    • Prepare vehicles for customer pickup.

    Job Requirements:

    • Strong  verbal and written communication skills
    • Strong organizational and time management skills
    • Motivated, can-do attitude
    • Team player
    • Relentless customer-focus
    • Process- oriented
    • Comfortable working with technology including social media (Facebook, Instagram, Twitter, etc.) and web-based applications
    • Prior retail sales preferred but not necessary
    • Ability to thrive in a dynamic, fast paced environment
    • High school diploma or above, university/college degree is preferred
    • Prior retail sales preferred but not necessary
    • Ability to thrive in a dynamic, fast paced environment
    • Willing to work non-traditional hours including afterhours, holidays and weekends as leads come in
    • Valid driver’s license

    Benefits:

    • Generous commission based pay plan
    • Guaranteed salary while training
    • Competitive benefits package including health and dental insurance
    • Employee discounts on vehicle purchases, parts, and service
    • Paid Industry-leading training in sales and customer service
    • Paid-time-off
    • Career growth opportunities
    • Well established and respected dealership with great customer following

    If you feel, or know someone who is qualified, please apply with a cover letter and resume to HR@Dilawri.net by July 29, 2016. We thank all those that apply, however only those who meet our requirements will be contacted.

     

  • Sales Representative - CROWN Mazda

    Dilawri’s CROWN Auto Group , one of Canada’s Best Managed Companies, and Aon Hewitt’s Best Employers, is a family owned organization that believes in strong quality, integrity, and teamwork, with a great opportunity for a Sales Representative at its Crown Mazda location on Portage Avenue.

    Under general supervision of the Sales Manager, the Sales Representative is responsible for greeting customers at the dealership, identifying their transportation/vehicle needs, demonstrating the features and benefits of selected vehicles in relation to those needs, arranging test drives for customers, determining customers’ interest towards the successful agreement of purchase, sale and delivery of the vehicle.

    The Role:

    • Sell vehicles to obtain dealership profit, increase volume and maintain customer satisfaction
    • Examine and analyze actions continually to best manage time and plan more effectively
    • Keep abreast of technological changes in automotive industry including: new products, features, accessories, and the benefits to customers
    • Recognize that business is built on customer satisfaction and work diligently toward that goal.
    • Identify each client’s vehicle requirements by asking questions and listening
    • Demonstrate vehicles
    • Deliver vehicles to customers and ensure the customer understands the operating features, warranty conditions and all related documents in order to establish customer loyalty
    • Maintain an owner follow-up and prospect development system to encourage repeat referral and new business; through dedicated computer system
    • Acquaint customers with service department personnel to emphasize quality and efficiency of dealership operations
    • Prepare reports on all sales activities, including prospecting, follow-ups, sales presentations, new clients, repeat clients, etc.
    • Accurately complete all appropriate paperwork related to sales on a timely manner
    • Attend all department meetings
    • Follow all company and manufacturer policies, directives and procedures
    • Comply with required health and safety regulations.
    • Perform any other duties as required
    • Follow the structured sales process
    • Prospect and deal with existing dealership customers

    Performance Criteria:

    • Positive feedback from customers
    • Expected sales volume and closing ratio
    • Achieve gross profit levels
    • Retention and growth of clientele portfolio

    Skill and Effort:

    • Excellent interpersonal and customer service skills
    • Financially motivated with an ambitious and outgoing attitude
    • Effective listener and communicator
    • Strong observation abilities
    • Manual dexterity for typing / keyboarding
    • Computer literate

    The Ideal Candidate:

    • Good communication and interpersonal skills
    • Customer oriented
    • 1-2 years’ related sales experience, preferred.
    • Broad understanding of automotive terminology
    • Additional languages, an asset.

    Working Conditions:

    • Routinely manage deadlines
    • Routinely stand or sit for prolonged periods
    • Frequent work outside of regular hours
    • Occasionally manage stressful situations involving upset or impatient people

    If you feel, or know someone who is qualified, please apply with a cover letter and resume.We thank all those that apply, however only those who meet our requirements will be contacted.

     

  • Service Advisor - CROWN Auto Group

    Dilawri’s CROWN Auto Group, one of Canada’s Best Managed Companies and Aon Hewitt’s Best Employer, is a family owned organization that believes in strong quality, integrity, and teamwork, with a great opportunity for a Service Advisor within the Crown Auto Group.

    The Service Advisor is the primary liaison between the Service Department and its customers. The Service Advisor is responsible for assisting the customers with service and maintenance needs, and assuring the customers’ continued satisfaction with their vehicles and the dealership.

    The Role:

    • Greet customers promptly
    • Obtain customer and vehicle information
    • Review vehicle repair history and verify any needs for recalls
    • Clearly report all vehicle symptoms as described by the customer, using specific descriptions
    • Determine needed maintenance
    • Promote the sales of labour, parts and accessories
    • Prepare a complete and accurate estimate of cost for labour and parts
    • Assure that special orders parts are correct for repairs to vehicle
    • Handle customer inquiries
    • Verify that the final invoice reconciles with the work performed on the R.O
    • Notify all customers by telephone with additional required work and with total charges
    • Explain all completed work and charges to customers when they arrive and attempt to make the next maintenance appointment
    • Oversee delivery of vehicles to the customer after their visit from the cashier
    • Perform other duties as assigned by the Service Manager
    • Update the dealer profile. Perform general customer file maintenance, i.e., address changes, updating personal information
    • Update vehicle maintenance records
    • Support and reinforce various dealership processes as they relate to the One-to-One Service Process

    Skill and Effort:

    • Excellent listening and communication skills
    • Technically familiar with automobiles
    • Customer service skill
    • Computer literate

    The Ideal Candidate:

    • Automotive experience required
    • Customer Service experience an asset
    • Excellent organizational, multi-tasking and time management expertise
    • Good communication and interpersonal skills
    • Customer oriented, polite, courteous

    If you enjoy working in a fast paced environment under tight deadlines and have experience in assisting customers and providing excellent customer service, then Dilawri’s CROWN Auto Group is looking to add you to the team!

    If you feel, or know someone who is qualified, please apply with a cover letter and resume.We thank all those that apply, however only those who meet our requirements will be contacted.

     

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