Careers

Many businesses and organizations share the same basic values.  They follow the same kinds of business plans or models.  They have remarkably similar mission statements, visions and goals.

What sets us apart?

For The Dilawri Group, it’s the determination to not only follow these basic values, but also to embrace them and see them through in all levels of day-to-day interaction with staff, business partners and customers thus creating an environment that fosters growth and success!

The Dilawri Group is a multi-cultural environment with a diverse workforce.  We believe this enables us to better serve our customers and maintain a competitive advantage.

Our values:

• Integrity: we keep our word
• Respect: everyone is important
• Innovation: finding new ways to always do better
• Excellence: continuously improving the way we work and be the best in everything we do
• Teamwork: helping our people to grow, enabling individuals to make a difference and teams to win!

Our Current Job Openings

Click here to apply now

• Sales Representative - The Dilawri Group

  We currently have urgent Sales Representative opportunities in our Waverley Automall, Portage and McPhillips locations.

  Summary of the Position

  Under general supervision of the Sales Manager: Responsible for greeting customers at the dealership, identifying their transportation/vehicle needs, demonstrating the features and benefits of selected vehicles in relation to those needs, arranging test drives for customers, determining customers’ interest towards the successful agreement of purchase, sale and delivery of the vehicle.

  Key Responsibilities

  • Increase volume and maintain customer satisfaction.
  • Examine and analyze actions continually to best manage time and plan more effectively.
  • Keep abreast of technological changes in automotive industry including: new products, features, accessories, and the benefits to customers.
  • Recognize that business is built on customer satisfaction and work diligently toward that goal.
  • Identify each client’s vehicle requirements by asking questions and listening.
  • Demonstrate vehicles.
  • Deliver vehicles to customers and ensure the customer understands the operating features, warranty conditions and all related documents in order to establish customer loyalty.
  • Maintain an owner follow-up and prospect development system to encourage repeat referral and new business; through dedicated computer system.
  • Acquaint customers with service department personnel to emphasize quality and efficiency of dealership operations.
  • Prepare reports on all sales activities, including prospecting, follow-ups, sales presentations, new clients, repeat clients, etc.
  • Accurately complete all appropriate paperwork related to sales on a timely manner.
  • Attend all department meetings.
  • Follow all company and manufacturer policies, directives and procedures.
  • Comply with required health and safety regulations.
  • Perform any other duties as required.
  • Follow the structured sales process.
  • Prospect and deal with existing dealership customers.

  Performance Criteria

  • Positive feedback from customers.
  • Expected sales volume and closing ratio.
  • Achieve gross profit levels.
  • Retention and growth of clientele portfolio.

  Qualifications

  • High School Diploma.
  • 1-2 years’ related sales experience, preferred.
  • Broad understanding of automotive terminology.
  • Additional languages, an asset.

  Skills and Effort

  • Excellent interpersonal and customer service skills.
  • Financially motivated with an ambitious and outgoing attitude.
  • Effective listener and communicator.
  • Strong observation abilities.
  • Manual dexterity for typing / keyboarding.
  • Computer literate.
• Service Advisor - Sunshine Toyota

  The Service Advisor is the primary liaison between the Service Department and its customers. The Service Advisor is responsible for assisting the customers with service and maintenance needs, and assuring the customers’ continued satisfaction with their Toyota vehicles and the dealership.

  Task Description

  • Greet customers promptly.
  • Obtain customer and vehicle information.
  • Review vehicle repair histories in dealership files and verify any needs for recalls.
  • Clearly report all vehicle symptoms as described by the customer, using specific descriptions and using the NCI “Diagnostic Worksheet” as required.
  • Determine needed maintenance.
  • Promote the sales of labour, parts and accessories.
  • Prepare a complete and accurate estimate of cost for labour and parts.
  • Assure that special orders parts are correct for repairs to vehicle.
  • Establish a method of payment.
  • Establish an accurate promise-time.
  • Obtain the customer’s signature on the R.O. and provide a copy to the customer.
  • Monitor the progress of each vehicle throughout the day and update customers as needed.
  • Handle customer inquiries.
  • Verify that the final invoice reconciles with the work performed on the R.O.
  • Notify all customers by telephone with additional required work and with total charges.
  • Explain all completed work and charges to customers when they arrive and attempt to make the next maintenance appointment.
  • Oversee delivery of vehicles to the customer after their visit from the cashier.
  • Follow up with customers regarding needed repairs ["Hold For Action" (HFA) file].
  • Participate in Toyota-sponsored training and programs.Perform other duties as assigned by the Service Manager.
  • Update the dealer profile.
  • Perform general customer file maintenance, i.e., address changes, updating personal information.
  • Update vehicle maintenance records, i.e., date of visit, work performed, date of next visit.
  • Interview customers in order to obtain information and record results of communications with customer in database.
  • Use templates along with pertinent information obtained from the customer to generate written communications.
  • Support and reinforce various dealership processes as they relate to the One-to-One Service Process: New Car Delivery Process; 1st Appointment Process; Customer Reminder Process; Customer Retention Process; Service Follow-up Process; and Appointment Booking Process.
  • Conduct telephone follow-up for promotional activities:
  • For customers who did not respond to mail-out, place phone calls to customers who did not respond to the mailing. Ask questions to determine the reasons for not coming in for service. Handle customer objections as required. Communicate with customer by building the value/price story for using Toyota trained technicians and using OEM parts. Book appointments. Prepare steps to attract customers who didn’t come in. Use information to help make decisions about how to configure service offerings in a fashion that will be attractive to the customer.
  • For customers who did respond to mail-out – using the database reports, isolate customers who came in based on promotional activity. Ask questions to verify why they came in for service. Verify what was done well. Ask for help on how to improve service.

  Requirements

  • Basic product knowledge.
  • Excellent customer management skills (especially dealing with upset or angry customers).
  • Service sales skills.
  • Superior communication skills in person, in writing, and over the phone – ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians.
  • Basic business math skills.
  • High School Diploma ; University Degree preferred.
  • At least 3 years experience in the same capacity.
• Window Tint, Paint Protection Film & Vinyl Graphics Installer - D-Max

  We are seeking an experienced candidate to install window tint, paint protection film, and vinyl graphics. This position comes with great fringe benefits and upward mobility. You will learn company approved etiquette to answer phones, greet customers, and give estimates.

  The ideal candidate will have an eye for detail and a good work ethic. This is a permanent, full time position with benefits. Professional environment with opportunity for long-term advancement.

  We have been named one of Canada’s best 50 managed companies and are looking forward to hearing from you.

  Requirements

  • At least 1 year experience in the same capacity
  • Automotive Certificate
  • Excellent interpersonal skills
  • General Computer Skills
• Vehicle Detailer - D-Max

  Task Description

  • Clean new vehicles for delivery as per guidelines
  • Recondition used vehicles for sale
  • Help with protection package items as instructed
  • Clean shop & empty out garbage
  • Ensure door ways and walk ways are free from debris, snow and ice
  • Other duties as specified by supervisor or manager

  Summary of Qualifications

  • Valid drivers license
  • Able to safely drive automatic and standard vehicles
  • Able to easily communicate in and read English
  • Able to work at a fast pace while upholding the highest quality and safety standards
  • Diligent, efficient and consistent
  • Ambitious
  • Desire to move up into higher positions
• Business Development Centre Manager

  Dynamic leader needed for a new Customer Care Center.

  Prior management and/or working call center experience is preferred along with a pro-active attitude and strong leadership skills.

  Working knowledge of Stuker phone skills is a strong plus!

  Outstanding training and compensation package is available for the right individual.

  If you are seeking a career  – and not just a job.

  Apply Today!